Get in Touch

Have a question, feedback, or need help with the app? We'd love to hear from you and are here to assist.

Email Support

For any questions about your account, subscriptions, technical issues, or general inquiries, reach out to our support team.

We typically respond within 24-48 hours

InkHeart users can request to have their account and associated data permanently deleted. Follow the steps below to delete your InkHeart account.

Open the InkHeart app, go to Settings → Account → Delete Account, and follow the prompts to confirm deletion.

Alternatively, send an email to contact@inkheart.app with the subject line “Delete My Account”.

We will verify your identity and process your request. You will receive a confirmation email once your account has been deleted.

Immediately deleted: Profile information, reading progress, bookmarks, library data, and coin balance
Deleted within 30 days: All personal data from active systems
Deleted within 90 days: Data in archived backups

Transaction records: Purchase history retained for 7 years (legal requirement)
Anonymized analytics: Aggregated, non-identifiable data may be retained indefinitely

Important: Account deletion is permanent and cannot be undone. Active subscriptions must be cancelled separately through the App Store.

Issues signing in, account recovery, or updating your profile information.

Questions about billing, upgrading, canceling, or coin purchases.

App crashes, bugs, sync issues, or features not working as expected.

Book suggestions, reporting issues with content, or general feedback.